How can I return goods?

You can find the entire right of withdrawal here.

You don't like something or you ordered too much?
No problem, you have a 30-day right of withdrawal.

Articles with individual special requests are excluded
(Personal engravings, cuts or other customization).

 

Easy return:

• Please use the invoice enclosed in the package for the return. You can also find the link to the invoice in the shipping confirmation email.
  

  Here you can simply mark the items you want to return, but you don't have to.
  

• Frank a padded envelope sufficiently, pack the piece of jewelery carefully (as received) and send it back to us in this way.
  
  
• We will refund the purchase price within 1 week of receipt and inspection
  

  the same payment method that was used to pay for the order.

 

Please return to:

NUENA HAMBURG (P-SEVEN GMBH)
Marschnerstr. 23
22081 Hamburg

If you wish, you can print out a return label here.